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E-Commerce Glossary

Running an online store means new terminology. Here are the essentials explained clearly.

Payment Gateway
The service that processes online payments.
Cart Abandonment
When shoppers leave without buying.
SKU
A unique code identifying a product variant.
Checkout
The process of completing a purchase.
Fulfilment
Storing, packing and shipping orders.
Inventory
Your stock of products.
Conversion Rate
Percentage of visitors who buy.
AOV
Average order value.
Upsell
Offering a higher-value product.
Cross-sell
Suggesting related products.
COD
Cash on delivery.
Return Policy
Your rules for returns and refunds.
Product Page
The page showcasing a single product.
Wishlist
Saved products a shopper wants later.
Merchant Account
An account that accepts card payments.
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